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ACT! Mobile Search Returns No Results - No Items to Display

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Copper Contributor
Posts: 23
Country: USA
Accepted Solution

ACT! Mobile Search Returns No Results - No Items to Display

[ Edited ]

Set up ACT for Web Premium today.  The full web version seems to work just fine.  In testing the mobile version, the search feature does not return results if i go to a specific category like Contacts.

Example.

In this window, you can clearly see there is a contact named Joyce.

Joyce.jpg

Now, when i try to search Joyce, it returns "No Items to Display"

nores.jpg

 

If i search Joyce from the mobile Home page, i get tons of results of notes, history, etc.

 

Any idea what's going on?

 

Thanks


Accepted Solutions
Solution
Accepted by Brittany.Roberts (Administrator)
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 23
Country: USA

Re: ACT! Mobile Search Returns No Results - No Items to Display

I was able to figure this out.

 

I knew something was up when i added the demo DB to web access and everything worked fine.  I figured it must be something with the DB specifically.

 

I did a "Save as" of the the DB, used ACTDIAG to repair and reindex, and tried it again, and it appears everything is fine now.

View solution in original post


All Replies
Solution
Accepted by Brittany.Roberts (Administrator)
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 23
Country: USA

Re: ACT! Mobile Search Returns No Results - No Items to Display

I was able to figure this out.

 

I knew something was up when i added the demo DB to web access and everything worked fine.  I figured it must be something with the DB specifically.

 

I did a "Save as" of the the DB, used ACTDIAG to repair and reindex, and tried it again, and it appears everything is fine now.