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ACT Mobile - Number of fields ACT 16.1 ACT for WEB via Mobile

Bronze Elite Contributor
Posts: 1,427
Country: United_Kingdom

ACT Mobile - Number of fields ACT 16.1 ACT for WEB via Mobile

I now have 2 clients where their ACT database via ACT Mobile hangs doing a search.

 

Both customers have a large number of user defined fields. Tested with ACTDemo database and both work OK.

 

Is there a maximum field count ACT Mobile will work with? Is there any other other problem with mobile that could cause this. One client will not pay Swiftpage for the licences untill this is resolved as that is why they upgraded.

Copper Super Contributor
Posts: 49
Country: USA

Re: ACT Mobile - Number of fields ACT 16.1 ACT for WEB via Mobile

Try rebuilding the indeces for the database:

 

http://kb.swiftpage.com/app/answers/detail/a_id/30322/kw/search%20indices

 

Phillip R. Horn
ACTive Certified Consultants of Virginia, LLC
888-975-3111
www.accofva.com
Bronze Elite Contributor
Posts: 1,427
Country: United_Kingdom

Re: ACT Mobile - Number of fields ACT 16.1 ACT for WEB via Mobile

Many thanks for this advice - will try it and let you know.

Bronze Elite Contributor
Posts: 1,427
Country: United_Kingdom

Re: ACT Mobile - Number of fields ACT 16.1 ACT for WEB via Mobile

Fixed first database which is great. Second one is slightly different as it just says no matches found to any search. Checked knowlegebase and tried them all.

Copper Super Contributor
Posts: 49
Country: USA

Re: ACT Mobile - Number of fields ACT 16.1 ACT for WEB via Mobile

Sometimes it is best to:

 

Stop all services related to ACT! including sql instance and sql browser

Delete all of the indeces

Restart all services and open the databases

 

Hope this helps....

Phillip R. Horn
ACTive Certified Consultants of Virginia, LLC
888-975-3111
www.accofva.com