ACT Mobile - Number of fields ACT 16.1 ACT for WEB via Mobile

[ch1p]

I now have 2 clients where their ACT database via ACT Mobile hangs doing a search.

Both customers have a large number of user defined fields. Tested with ACTDemo database and both work OK.

Is there a maximum field count ACT Mobile will work with? Is there any other other problem with mobile that could cause this. One client will not pay Swiftpage for the licences untill this is resolved as that is why they upgraded.

[accofva]

Try rebuilding the indeces for the database:

http://kb.swiftpage.com/app/answers/detail/a_id/30322/kw/search%20indices

[ch1p]

Many thanks for this advice - will try it and let you know.

[ch1p]

Fixed first database which is great. Second one is slightly different as it just says no matches found to any search. Checked knowlegebase and tried them all.

[accofva]

Sometimes it is best to:

Stop all services related to ACT! including sql instance and sql browser

Delete all of the indeces

Restart all services and open the databases

Hope this helps....