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ACT! Mobile Issues

Copper Contributor
Posts: 81
Country: USA

ACT! Mobile Issues

We have had absolutely no luck with using ACT! on our mobile devices. When searching for anything we receive an error message (or just NOTHING happens) and when we call customer service we are never given a solution that works for more than 1-2 days. See error messages below. We are in desperate need of help. I am currently on hold with ACT customer service for over 35 minutes now with no one answering. We feel we have been terribly misled in the fact that this mobile version would be useful to us. None of my sales reps can use this while in the field. It is completely useless.

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Copper Elite Contributor
Posts: 139
Country: USA

Re: ACT! Mobile Issues

The Universal Search indices are likely corrupted.  Ask you ACT! host provider to repair/rebuild the universal search indices for your database.

 

The following ACT! Knowledge Base article might be helpful: 

http://kb.swiftpage.com/app/answers/detail/a_id/28201/kw/28201

 

Phillip R. Price
ACT! Certified Consultant
Automated Sales Tools, LLC
http://www.automatedsalestools.com
Phone: 1-866-915-9399
Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT! Mobile Issues

Hi Rachel,

What was the outcome of your most recent phonecall to our support team? Has the issue been resolved?
Copper Contributor
Posts: 81
Country: USA

Re: ACT! Mobile Issues

[ Edited ]

No I have not had time to attempt a call back. No one ever answered when I was on hold on Monday. I waited for about 45 minutes and had to move on...Extremely frustrated and disappointed for sure. Thank you for your attempt to help. I'm not quite sure what the earlier suggestion means. I read the article that was posted but I'm not sure how or what to pursue from that information. We don't have any trouble searching from our databases when using our computers. It is attempting to use the database while on a mobile device that we are experiencing the issues.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT! Mobile Issues

Sorry to hear of your frustrations. I have contacted our Product Support Specialists to investigative further, I'll update here as soon as I hear back.
Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT! Mobile Issues

We've performed some maintenance on the database for you, so this should now be resolved.
Could you please test it out and let us know?
Copper Contributor
Posts: 81
Country: USA

Re: ACT! Mobile Issues

It worked for a short time this morning. However when attempting to use it tonight it is not working again. I'm not getting an error message this time, but when I tap anything or attempt a search I just get the rotating "loading" icon.

 

One of the previous times I called support with this issue they told me to use "dolphin" browser and explained that it would make it work much better. We all downloaded it and have tried to use it but it works no better than our original browsers. Is there another browser suggestion for our mobile devices? 

 

I know I mentioned it before, but I feel like the possibility of us ever using this efficiently from our mobile devices is extremely low. I find it hard to believe that we are the only ones experiencing this issue...

Employee
Posts: 124
Country: USA

Re: ACT! Mobile Issues

Hello Rachel,

 

     I'm looking into your account to see if I can replicate the issue and fix the issue. The browser doesn't effect the performance of the universal search feature.

 

 

Rodney Clark
act! Product Specialist
Copper Contributor
Posts: 81
Country: USA

Re: ACT! Mobile Issues

Is there some sort of issue with ACT support??? I am again on the phone today waiting on hold for 15 minutes now, just listening to music and the occasional recording that says "Your call is important to us, yadda yadda" This is exactly what happened to me the last time I called and waited 45 minutes and no one ever answered. This is getting ridiculous....I'm am extremely upset with the level of support that is available for a product that is so important to the livelihood of my business. Is there a new number that I should be calling?? I'm going to get fired because I can never get any of these issues solved! Now I am having issues with my local version of ACT on my computer. I'm getting this error message when I try and open it:

ACTErrorD.jpg 

Bronze Super Contributor
Posts: 1,572
Country: United_Kingdom

Re: ACT! Mobile Issues

Go to services.msc and start 'SQL Server (ACT7)'.


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org