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ACT Keeps Dropping Google Integration Preferences

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Astute Commentator
Posts: 53
Country: United States

ACT Keeps Dropping Google Integration Preferences

 I've had this problem in both ACT 18 and 19... ACT keeps dropping my Google Integration Preferences/Settings leading to a halt in the integration.

 

This morning I checked and there was no database selected, so clicked select and it had the right Db and user name, but I had to complete the password.  Once I did this, everything was fine.

 

Seems like it may not be storing my password, or losing its authentication for the database.

 

Any others experiencing this or have solutions?

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Administrator
Posts: 4,041
Country: United_Kingdom

Re: ACT Keeps Dropping Google Integration Preferences

[ Edited ]

Hi Sucia,

Could you please try resetting the google integration preferences by following the steps in the following Knowledgebase article: http://kb.act.com/app/answers/detail/a_id/33804

 

Let us know if this solves the issue.