04-22-2008 11:33 AM
We have just installed ACT! 2008 and we aqre trying to import contacts from a CSV file. However, when we click on the "Import" option in the file menu, nothing happens.
Any idea od what might be wrong and how to fix it?
04-22-2008 02:37 PM
What is the operating system?
if it is windows xp machine :
close act, goto desktop screen, right click on the screen, select properties
goto settings, select advanced settings, select troubleshoot tab
reduce the hardware acceleration to null
open act and try to import, follow this kb on how to import csv file into act: How to Import Contact Data
If you have act internet mail config with act, backup act email
also make a note of the location of your database
goto start | run | %appdata% | ACT\ACT for Windows 10
rename the preferences folder, rename the file preferencesbak.xml to preferencesbak.old
open act, it will prompt to setup the preferences for act
check if the import works
04-28-2008 10:29 AM
In this case I think you are not the administrator of the database to which you are trying to import; try changing the user to an administrator and then follow file-> import... then it should work