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ACT For Web View

Copper Contributor
Posts: 60
Country: United States

ACT For Web View

[ Edited ]

The ACT for Web view for one of our agents does not show correctly (the labels are large and overlap). We have created a separate layout for web users so that it looks like the application layout (I was told that ACT for Web translates layouts differently - cannot have more than 20 characters in a row). On my workstation and all workstations here at the office, the ACT for Web layout looks fine, except for that one off-site user. We already checked the browser settings (View - Text Size and Internet Options - General tab - Accessibility - All boxes are unchecked) and the display resolution (set to 1152 x 864). All settings seem to to be correct right? Am I missing something?

 

Thanks,
Sudha

Message Edited by SUPPORT@ecenow.com on 02-17-2009 05:17 PM
Nickel Contributor
Posts: 410
Country: Canada

Re: ACT For Web View

Have you checked the Font Size under Display Settings in the Control Panel?
Ken Quigley, BA, MCSE, ACC, APT
Toronto, Ontario
www.keystroke.ca
Copper Contributor
Posts: 60
Country: United States

Re: ACT For Web View

[ Edited ]

Yes, it was set to normal. Any other settings?

 

Message Edited by SUPPORT@ecenow.com on 02-19-2009 10:14 AM