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ACT! For Web - Outlook integration

Tuned Listener
Posts: 17
Country: United States

ACT! For Web - Outlook integration

When attaching a e-mail to a contact from the Outlook inbox using the ACT! for Web Icon on the Outlook Tool bar:
Te E-mail allways attaches as {Subject + Message} even though the preference setting is {Attach to Contact}  This resultsin  any files attached to the e-mail to no be accessible from the ACT! history Screen.
 
My guess is that the ACT! for web add in to outlook has an error in it.
 
Any plans to fix this soon?
SF
Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: ACT! For Web - Outlook integration

What version of ACT! Premium for Web (from Help | About)?
What version of Outlook?
 
Does this happen with all users?
Tuned Listener
Posts: 17
Country: United States

Re: ACT! For Web - Outlook integration

We got it fixed, our set up procedures were incomplete.  Send an e-mail to sfletcher@mechequip.com and I'll send you a copy of the set up procedures.
SF
Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: ACT! For Web - Outlook integration

Tuned Listener
Posts: 17
Country: United States

Re: ACT! For Web - Outlook integration

Because it's a word document that't too large to fit in this tiny box (over 2000 characters).  It should be a knowledge base article.  Polish it up a little and it will be good to go.
SF
Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: ACT! For Web - Outlook integration