09-21-2015 11:08 AM
V 17.1 Premium for web. I created a template for a marketing campaign. Tested out ok. When I log in to send this out I get a message "We cannot connect to Act! emarketing at this time. Please try again later." I click OK and the webpage dialog opens anyway, but it says " You have no templates available for this email. Click edit to create a template. Clicking the Refresh Template Button brings up the error message "we cannot connect..." again. Under edit templates I see the one that was created and that I want to use.
What is the fix for this?
Long-time Act user, since V2.0
09-22-2015 03:23 AM
In Act!, click on the Emarketing toolbar along the top, then click Log Off. Repeat the process, clicking Log On. You should now be able to access all the functions.
If this does not resolve the issue, please give our support team a call on 866 873 2006 to investigate further.
09-23-2015 02:21 AM