11-14-2018 04:14 PM
Back again, with more Act Premium woes.
Client's version: Act! Premium Version 126.96.36.199
Problem: When user clicks on someone's E-mail, it pops up a message saying E-mail isn't setup instead of opening in system default Mail Client.
Problem: When going through E-mail setup, Thunderbird integration is not an option.
Problem: When attempting to setup regular "internet mail" in Act, there are no fields for port or SSL settings. Clicking test account without setting these up causes a clean crash to desktop. Following error found in Windows Event Viewer.
Faulting application name: Act!.exe, version: 188.8.131.52, time stamp: 0x5aaae816 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc000041d Fault offset: 0x1ae30ed4 Faulting process id: 0x730 Faulting application start time: 0x01d47c75bfba94f5 Faulting application path: C:\Program Files (x86)\ACT\Act for Windows\Act!.exe Faulting module path: unknown Report Id: 6b9136b8-389e-4377-b7a9-6a2feaf06358 Faulting package full name: Faulting package-relative application ID:
We will not use outlook. Client just wants to be able to click an e-mail address and start typing. Please advise.
11-15-2018 02:26 AM
Act! v20 will only integrate with:-
Microsoft® Office 2016 and 2013
Microsoft® Exchange and Office 365 for contact and calendar synchronization
Internet Mail SMTP/POP3 (SSL Secured Mail Services are not supported.)
11-16-2018 12:42 PM - edited 11-16-2018 12:44 PM
Local install Act! will not connect with Thunderbird.
Second, Internet Mail cannot be configured to use a specific server port other than the default Outgoing Server Port 25 (SMTP) and Incoming Server Port 110 (POP3). If your email provider requires the use of ports other than these default ports, Act! E-mail will be unable to connect to the Internet Mail account. Additionally, if your e-mail service provider does not allow you to use open relay e-mail accounts, you cannot use Act! E-mail with that specified Internet account (for example, Gmail will not work).
11-17-2018 10:22 AM