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ACT Dialer setup on 64 bit machines.

Bronze Elite Contributor
ch1p
Posts: 1,519
Country: United_Kingdom

ACT Dialer setup on 64 bit machines.

‎08-21-2013 06:29 AM

I have noticed that the Dialer setup is grayed out if ACT is installed on 64 bit machines. Is there a way to resolve this?

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Copper Super Contributor Brett Merriman
Copper Super Contributor
Brett Merriman
Posts: 61
Country: Australia

Re: ACT Dialer setup on 64 bit machines.

‎08-23-2013 06:48 AM

I am running ACT on a 64 bit machine and the dialer is functioning as normal.

The only time I have seen an issue was when the Telephony Service Providers were damaged (Phone and Modem).

It wasn't grey though... darn thing just refused to dial.

Are you running an appropriate TAPI driver and can you make calls from other dialer applications?

 

Brett Merriman
ACT! Certified Consultant
Action CRM
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Bronze Elite Contributor
ch1p
Posts: 1,519
Country: United_Kingdom

Re: ACT Dialer setup on 64 bit machines.

‎08-24-2013 12:57 AM

 

Hi Brett and thanks for your response. I have since found out that it is the TAPI software that is not 64 bit compatible and therefore does not show up as available so not an ACT issue at all.

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