04-24-2012 09:56 AM
I have a client who is using the most recent versions of ACT! 2012 (14.1.108) and Outlook 2010 SP1.
When the user goes in and creates an activity and selects the option "Send Email Invitation" - the email is generated through Outlook and you can send it out. Within a few minutes and sometimes instantly, the ACT! client will become unresponsive and you will not be able to maximize it. Sometimes you can get it to come up, but it will be in a frozen state.
We have tried uninstalling/disabling virus protection (Symantec Endpoint Protection) and looking at Firewall Settings, MAPI versions, etc. to no avail. We had an open case with Sage support, who was able to reproduce the error and then told us that "There was currently no fix available".
This is crippling to the client since they want to use ACT for CRM, but need to interface with Outlook. Has anyone else experienced this issue or have any other ideas on what else we can try and do to resolve?
04-24-2012 10:44 AM
You might try (for a test) the fix for Kaspersky in this ACT! Knowledge Base article with the Symantec plugin -
Also, what Hotfix for ACT!? If none, apply HF3 for SP1