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ACT! Attach Buttons Have stopped showing up in Outlook

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Copper Contributor
Posts: 11
Country: United States
Accepted Solution

ACT! Attach Buttons Have stopped showing up in Outlook

I've configured Outlook 2007 as my email editor, and the attach to ACT tabs used to show up in Outlook. Now, for some reason, they are no longer there. I've tried reconfigureing email in ACT but the buttons for attaching emails to ACT contacts still won't show up. Anyone have a suggestion on how to fix this? Thanks.

Accepted Solutions
Solution
Accepted by dlunceford (Moderator)
‎09-25-2015 03:20 AM
Nickel Elite Contributor
Posts: 567
Country: USA

Re: ACT! Attach Buttons Have stopped showing up in Outlook

Stevewest07,

 

Please review ACT! Knowledgebase article 23022:

 

ACT! Icons Missing From Outlook® Tool Bar

 

thanks

Matthew McFadden

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All Replies
Solution
Accepted by dlunceford (Moderator)
‎09-25-2015 03:20 AM
Nickel Elite Contributor
Posts: 567
Country: USA

Re: ACT! Attach Buttons Have stopped showing up in Outlook

Stevewest07,

 

Please review ACT! Knowledgebase article 23022:

 

ACT! Icons Missing From Outlook® Tool Bar

 

thanks

Matthew McFadden
Copper Contributor
Posts: 11
Country: United States

Re: ACT! Attach Buttons Have stopped showing up in Outlook

Thanks, that showed me how to fix the problem. Apprecaite it.

 

Sw

Copper Super Contributor
Posts: 478
Country: Australia

Re: ACT! Attach Buttons Have stopped showing up in Outlook

Ok guys i got some strange combination of the same problem I tried everything in the KB article but nothing worked

 

1) .dll file are present in the System32 folder including (Act7Ext.dll) one that was not stated above

2) Act History Tab shows past email history 

3) In Outlook the Act Address Book no longer shows up, and when i go to add it the message displayed is that it is already there and can not have two and when i manually try to select the address book from the drop down box it does not display the Act Address book only the normal Outlook Contacts

4) In Outlook no Act buttons or menu bar is shown and its not an option in the View / Toolbar menu

5) In Act when i try to remove the email connection in a hope to redo the linkage it does not allow me a choice of alterternatives including Act email

6) In Outlook under disabled items it shows only one called "ShowSenderPhoto...OutlookAddin.Connect" when i enable this nothing happens.

7) In Outlook under addins it shows the ACT Outlook Addin as active 

 

I am at a loss on what to try next any pointers would be great 

 

ACT ACT! by Sage Premium 2010 Version 12.0.409.0, Hotfix 4

OUTLOOK  Outlook 2007

 

More information

 

HKEY_CURRENT_USER\Software\ACT\OutlookAddressBooks 

 

 Under the registry the directory \OutlookAddressBooks does not exist 

Jason Dawson Financial Planning
Brisbane | Australia - JDFP Home Page

Act Ver - Act! Premium Version 17.1.169.0, Hot Fix 3
OS - Windows 7 (stand alone machine)
MS Office - Enterprise 2007
Phone - Samsung Galaxy s6
New Member
Posts: 1
Country: Australia

Re: ACT! Attach Buttons Have stopped showing up in Outlook

Bumping as I'm having the same problem outlined by Jason D. 

 

Can anyone assist with a resolution?

 

Cheers

Christie