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ACT Address Book

New Member
Posts: 13
Country: UK

ACT Address Book

ACT Pro v17

ACT will not start up - message appears:

"The ACT Address Book service is not properly configured, or the configured database XXXX.pad is locked. Do you want to configure it now" YES / NO

 

Click on YES - Act tries to load... then just 'hangs' wih a blank screen and the message ACT Pro (Not Responding)

 

Windows 10

 

These issues need to be sorted out by the developers. Win 10 is now over 12months out of development - the problems that users have should not be occuring.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT Address Book

Hi nemysys,

 

The first thing to try would be to re-setup the Outlook synchronisation though Tools > Preferences > E-mail & Outlook Sync. Make sure Outlook is closed beforehand. Let us know if you get any errors during that process.

 

There are a number of other fixes in the following Knowledgebase Article to try if that fails:

http://kb.swiftpage.com/app/answers/detail/a_id/13531

New Member
Posts: 13
Country: UK

Re: ACT Address Book

Issue was solved by restarting the SQL server.