12-15-2010 03:49 PM
I installed a new laptop at work and I initially installed ACT! 2010 Premium and Microsoft Outlook 2010. Once I read that Outlook 2010 is not compatible, I uninstalled it and installed a version of Outlook 2007. The issue is that when I open Outlook, it still pops up and says something about a "newer version was installed and some of the functions may be reduced because they are not compatible".
My first question is I tried to remove every file to start from scratch with outlook, but without luck. Does anyone know how to return my outlook 2007 to a first run mode and quit finding the 2010 files?? I deleted all of the files that I could find.
Second, when I go into ACT and go to email, and go through the Email Startup Screen, Microsoft Outlook appears. The issue is when I go into Outlook and click account settings and address books, ACT is not a supported option. In addition, I checked the add-ins and there is an ACT add-in that is checked, but I am not sure if it is the right one. Is this an issue with ACT or Outlook? I have tried to uninstall and reinstall both but to no avail same results.
Anyone that has any information is greatly appreciated!!