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ACT Addin wont enable

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Copper Contributor
Posts: 58
Country: United_Kingdom

ACT Addin wont enable

Does anyone know how i can get around this error?

 

It in remote desktop and the addin is already enabled for the admin account and it works fine. But for this user you cant enable it you get this error?

 

 

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Copper Contributor
Posts: 58
Country: United_Kingdom

Re: ACT Addin wont enable

anyone know ??
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Copper Elite Contributor
Posts: 122
Country: Germany

Re: ACT Addin wont enable

Try looking at the registry to see if the load behaviour is correct 
HKEY_LOCAL_MACHINE\Software\WOW6432node\Microsoft\Office\Outlook\Addins\
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\
and look for the act! plugin and make sure that they both have the Load Behaviour set as 3 it may currently be a 0
Jan Teske
ACC
jbt consulting
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Copper Contributor
Posts: 58
Country: United_Kingdom

Re: ACT Addin wont enable

Hi, 

 

I have tried the below they are both set to 3 im afraid.

 

Thanks

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Copper Elite Contributor
Posts: 122
Country: Germany

Re: ACT Addin wont enable

Try this KB-Artikle or similiar ones, please: https://help.act.com/hc/en-us/articles/360024419813-ACT-Outlook-Add-in-does-not-stay-enabled-after-r...
Jan Teske
ACC
jbt consulting
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Silver Contributor
Posts: 2,063
Country: United_Kingdom

Re: ACT Addin wont enable

In the users windows account if you run Outlook with Admin rights does it then load for that user.