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ACT Addin Outlook isnt showing

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Copper Contributor
Posts: 50
Country: United_Kingdom

ACT Addin Outlook isnt showing

Hi,

 

I have a customer who has v19 update 5 Premium in ACT and Outlook Home and Business 32bit 2013.

 

I have tried the following but the addin's tab in Outlook doesnt show:

 

- Reinstall of Act and Outlook

- Checked the settings in ACT

- Maked sure the addin and the address book are enabled/setup in ACT

 

But the Outlook Addins tab doesnt want to appear?

 

Can anyone help??????

 

Thanks 

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Copper Contributor
Posts: 30
Country: India

Re: ACT Addin Outlook isnt showing

Hi,

 

Try running outlook as administrator.

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Copper Contributor
Posts: 50
Country: United_Kingdom

Re: ACT Addin Outlook isnt showing

Nope sorry thats not the answer. What I have noticed though is that sometime the Outlook addin disables itself. But when you re-enable that still doesnt help Smiley Sad
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Copper Elite Contributor
Posts: 119
Country: Germany

Re: ACT Addin Outlook isnt showing

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Copper Contributor
Posts: 50
Country: United_Kingdom

Re: ACT Addin Outlook isnt showing

Unfortunately I have don't this with no joy. Trying to uninstall and reinstall act at the moment, its a nightmare when things dont work!
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Nickel Super Contributor
Posts: 469
Country: United_Kingdom

Re: ACT Addin Outlook isnt showing

Check that the load behavior is set t 3 in the registry for the act! addin

 

HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\Outlook\Addins

 

This will help with amending the registry

https://help.act.com/hc/en-us/articles/360024413433 

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Copper Contributor
Posts: 32
Country: United_Kingdom

Re: ACT Addin Outlook isnt showing

Have you checked the Slow / Disabled Add-ins area in Outlook? Accessed from the File menu.

Outlook often disabled the Act add-in there.