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ACT! 8.x/2006 Workgroup (Premium) and normal.dot

New Member
Posts: 1
Country: United States

ACT! 8.x/2006 Workgroup (Premium) and normal.dot

We have a user using ACT! 8 Premium (Workgroup) with Microsoft Office 2003; they have the normal.dot/global template change problem, wherein tMS Word will not save a document. We have searched for the normal.dot files and deleted them, created new ones, etc. The only thing that enables her to use MS Word to save or save as is to uninstall ACT!, which then permits the normal operation of the program. Would like to be able to use the two together.

 

The version of ACT! is ACT! Premium (Workgroup) 8.2.82.0. Any help would be appreciated.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT! 8.x/2006 Workgroup (Premium) and normal.dot

Does this issue occur both when opening Word through ACT! and when opening Word on its own?  Does she have an antivirus installed (ie, Norton)? If so, try shutting that down and see if the issue occurs.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.