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ACT 21 keeps telling me to set Outlook as default email

Copper Contributor
Posts: 5
Country: United_Kingdom

ACT 21 keeps telling me to set Outlook as default email

Wondering if anyone has an answer?

 

I've uninstalled and reinstalled Office twice.

 

Nothing works.   Outlook is set up as the default email client, everything ticked, but when I go through the preferences set up in ACT, it closes off with the statement that Outlook needs to be set as default....

 

Not getting anywhere.   Is anyone else having trouble?   

 

thanks

Nickel Super Contributor
Posts: 443
Country: Germany

Re: ACT 21 keeps telling me to set Outlook as default email

Is this an Office 64-bit version?

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Copper Contributor
Posts: 5
Country: United_Kingdom

Re: ACT 21 keeps telling me to set Outlook as default email

Hello Melville. Thanks.   Yes, it iis Office 64.

 

I did wonder about that and checked the version compatability.  According ot ACT's own website, ACT 21 is compatible with Office in either the 32bit or 64bit versions.

 

As it says here:-

http://kb.act.com/app/answers/detail/a_id/29499

Copper Contributor
Posts: 5
Country: United_Kingdom

Re: ACT 21 keeps telling me to set Outlook as default email

Office 2013 - 64bit.

Nickel Super Contributor
Posts: 443
Country: Germany

Re: ACT 21 keeps telling me to set Outlook as default email

Known problem for me. The only workaround I use successfully is to remove the 64-bit-Office, remove ACT!, install Office 32-bit & reinstall ACT!.

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Copper Contributor
Posts: 5
Country: United_Kingdom

Re: ACT 21 keeps telling me to set Outlook as default email

 

 

Not possible to simply uninstall 64 bit then reinstall as 32 bit??

Nickel Super Contributor
Posts: 443
Country: Germany

Re: ACT 21 keeps telling me to set Outlook as default email

Nope. ACT! will nag your with a nasty error message to do exactly as suggested (uninstall/reinstall ACT!) and will not allow you to do Email Integration settings.

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Bronze Elite Contributor
Posts: 1,779
Country: United_Kingdom

Re: ACT 21 keeps telling me to set Outlook as default email

Although Act! spec says compatible with Office 64bit I don't think it is.

 

Has anyone found this will work?


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Nickel Super Contributor
Posts: 443
Country: Germany

Re: ACT 21 keeps telling me to set Outlook as default email

Agreed, but we learned the hard way that the only way to overcome these problems is not to even mention the alleged 64-bit compatibility and not to "allow" 64-bit installations in combination with ACT!. We simply do not support 64-bit installations as it is difficult enough to cope with all the issues around the 32-bit versions.

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Copper Contributor
Posts: 5
Country: United_Kingdom

Re: ACT 21 keeps telling me to set Outlook as default email

I took in good faith the ACT compatability information where they definitively state that ACT 19, 20 and 21 are all compatible with EITHER 32 bit or 64 bit Office products, from Office 2013 onwards.

 

Shockingly, this is clearly not the case.    What are they thinking?

 

Not in the least bit impressive.   Casual to the point of irresponsible.

 

Very grateful for the heads up from you.   Many thanks for that.