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ACT 2013 v.15 hangs while doing Mail Nerge via Web.

Tuned Listener
Posts: 44
Country: India

ACT 2013 v.15 hangs while doing Mail Nerge via Web.

HI All, 

 

When i perform Mail Merge Via Web the whole browser hang and need to end task, Act is been updated with latest HotFix 3. I dont understand where its going wrong and need an urgent solutions for the same.

 

If any one of you faced same issue and got the solution for it please share with me.

 

Regards, 

Aasif

Nickel Contributor
Posts: 695
Country: USA

Re: ACT 2013 v.15 hangs while doing Mail Nerge via Web.

Hi Aasmi,

I have a few questions for you...

1) Has this worked in the past?
2) What version of Internet Explorer are you using?
3) What Operating System are you running?
4) Are you using any kind of antivirus/firewall? If so, please list them

I'd also suggest following the instructions in this article: http://kb.sagesoftwareonline.com/app/answers/detail/a_id/14891/kw/internet%20explorer%20web

Once that is done, you can try uninstalling the Act! for Web Mail Merge program through the Windows control panel and then reinstall it by trying to do another Mail Merge
Damien Park
Swiftpage