04-18-2013 10:44 AM
On a new client/server installation with ACT! 2013 Premium, German Edition, I have installed Internet Synchronization with one Remote Database.
All steps in the synhronization on the client are successfully finished, but in the last step (error checking) the following error occurs:
"Synchronzation failed. Server Error Description: Unable to purge users. Exception has been thrown by the target of an invocation."
I have absolutely no idea how to solve this. All instructions are gratefully accepted.
04-19-2013 01:07 AM
If you set the error logging to verbose (level 4) in the Actsage.exe.config file on both sides, and then try again so as to generate the error could you post up screen grabs of the logs here so we can have a look through them?
If you are not sure how to do this, here is the KB:
04-19-2013 01:46 AM
I have set to loglevel 4.
I have attached the newest ACTLOG.XML from the client, when sync was running, hope this is what you mean
Here ist he errormessage from the SYNCLOG.XML on the server:
<SyncMessage Timestamp="04/19/2013 09:49:23" Type="Message" Category="Sync" Severity="Error">
<Message>Failed to purge users on the server. Unable to purge users. Exception has been thrown by the target of an invocation.
at Act.Framework.Synchronization.Utils.SyncEntity.GetPurgeUsers(CommandLoader cmdL, LicenseManager licenseManager)</Message>
04-19-2013 02:38 AM
Ok thanks for that.
The application log looks ok, only comlaining about Outlook sync which is normal if it hasn't been enabled.
Have you worked through the following KB article:
05-13-2014 09:15 AM
Sorry to revive an old thread, but I can find no other mention of this error anywhere. I have about 5 remote database users who all started experiencing this at the same time. Scan/repair is no help.
The syncs show as completing successfully on the master db host... and my users say that everything appears normal aside from this error message at the very end of their sync.
Did you ever discover the cause/solution?
09-30-2016 12:24 AM
We do have the same problem.
I have 4 remote users.
We were working with Windows 7, Office 10 and Act 13 before.
Everything was working smoothly. and remote sync was working perfectly as expected.
Then we had to upgrade/replace machines for various reasons.
We bought ACT V17 and started updating the Server (Windows Server 2012 R2).
After that we updated the Version on the machines. 1 Laptop which had a remote database was working still fine and that's the machine which was using the remote database daily. The laptop broke short after that and i had to replace it.
In the meantime. All other remote machines that we had do have the issue mentioned above and shown in the Screenshot.
Now i do not have a single machine working with a remote database. I have also tried re-creating all remote database without success. Installing everything from scratch with disabled uac etc, even turning UAC off in registry and have a totally unsecure pc with full admin rights didn't changed anything. the problem persists.
Furthermore, when a user forgets to sync or is on holiday or this machine is used very rare and the sync question comes up ("You haven't synced for (xxx) days, would you like....?")
This message comes now up every time even so we synced (which of course failed at the end.
If anybody has a solution for that, please let me know!
Machines are now running Windows 7/8 and Windows 10, Office is 2010/2013
10-03-2016 01:28 AM
10-04-2016 12:40 AM
Good morning Gary,
that's what i did first, but unfortunately i do not have a support plan.
However, if i buy a software that claims to run under the given os/office combinations, it should be able to solve anyway, regardless of support plan or not. Can i sign one? Yes i could, but i have only the issue since i updated to the machines to w 7/8/10 in combination with Act 17. When i had W7 and Act premium 2013 installed, that worked out well with all machines and i thought, may somebody here had the same problem and found a solution. Below is the answer from the support team.
Thank you for your Email to Act! Technical Support. As you do not currently have a support contract in place with Swiftpage, the only support we can provide via telephone/Email is with registration queries. You can access our Knowledgebase and Community Forum where Information from our team of product experts and powerful Act! Users can help you discover the answers to questions you have about your Act! Product?