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ACT! 2013 Premium - Error: ACT! has encountered an error. Please shutdown the application.

Copper Super Contributor
Posts: 96
Country: New_Zealand

ACT! 2013 Premium - Error: ACT! has encountered an error. Please shutdown the application.

Clean install of ACT! 2013 Premium  on  Win7 Ultimate OS 64bit system (8 GB Ram);1TB Drive 

 

Error message is coming up with new database  (98 contacts) when moving between List View and Detail View.  

If looking up one contact, the same error occurs.

After modifying  a lookup of 6 contacts with "Edit" Replace ID/Status with "new IDStatus" opening in Detail View shows all  98 records but list view shows 6.

ACT! Diag does not pick up any errors after Rebuilds;  Reindex; Repair or Check Database 

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: ACT! 2013 Premium - Error: ACT! has encountered an error. Please shutdown the application.

I'm unable to reproduce this result (can move between List and Detail view without error after updating ID/Status).  Can you provide some additional information:

- Are you performing the Lookup on the ID/Status field? 

- Do you have 'Edit Mode' enabled when moving from List to Detail view?

- You mention this is a new database, but open the demo and test the process - need to determine if database specific or installation issue

- Check Windows Event viewer for additional errors

- Does it occur if you haven't updated any fields in the List view?

Greg Martin
Sage