02-01-2015 11:33 PM
One of my Client who is using ACT! has issue while registering ACT by Phone and Email. There were some issue with the system so they need to format the OS and reinstall ACT for which we were trying to register ACT by Phone as well as Email but both the oprion is not giving Installation code to email the details to activation team.
Verion of ACT!: Act! 2013 Premium (Via Web) 15.01
Databased : RDB
OS: Windows 8
Below is the screenshot of the issue.
I would really appreciate if SwiftPage support team or any one who knows the solution for the same.
Note: There were some of the solution to this issue which i already tried but not worked.
They are; C:\ProgramData\Protexis and Rename. Change the file name to KGyGaAvL.OLD and making changes in Registry was done. Apart from this if someone has resolved issue would be really helpfull.
02-02-2015 04:43 AM
02-02-2015 04:43 AM
02-02-2015 05:08 AM
Hey Mike, Thank you for your reply... But i do tried with that solution which did not work for me.. yes finally i would need to call tech Support..
Not sure about the contact details for Tech Support, if you have one can you share with me?
02-02-2015 05:29 AM
09-26-2015 06:44 AM
I have had the same problem with my installation of ACT recently. I have checked with support and have enough activations. I have also followed the instructions in KB14245. I thought I had resolved the problem by performing a full system restore a week ago but the problem resurfaced yesterday.
I no longer have a support contract and Swiftpage want to charge £50 for a 30 day contract which I am not going to do to fix a registration issue (then have it resurface again), so I hope I can find a solution that can be shared with others.
I am running on 64bit Windows 7Pro.
10-05-2015 02:19 AM
10-05-2015 04:58 AM
Glad to hear the problem has been solved!
Apologies for not getting it fixed on the first enquiry. The technician you spoke with, who advised the problem would require a support contract, has been informed of the correct procedures when dealing with registration issues. To clarify, these are covered without an active support contract.