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ACT! 2013 Log On Problem

New Member
Posts: 4
Country: United States

ACT! 2013 Log On Problem

Migrated from 2009 to 2013 Act! Premium for  Web.  Conversion went smoothly.  First time I logged on via Web using IE 9 as aministrator, was successful. Upon either second or third time in I was prompted to congigure preferences. 

First Prompt.png

Second Prompt.png

 

Now when I try to access, I connect and immediately get kicked out.

 

Worked with tech support at Sage for 2.5 hours.  They had me uninstall and reinstall some of the .net Framework and ultimately the entire ACT! program but I later discovered through my own testing that only one account is having troubles accessing.  It seems that as long as you dont change the preferences you can get in.

 

The screen I get when I attempt says: An error has occurred on the server and has been logged. Please contact your administrator if this problem persists.

 

If anyone has any suggestions I would be most appreciative

New Member
Posts: 4
Country: United States

Re: ACT! 2013 Log On Problem

This issue has been resolved.  The administrator account was disabled and a new one created and the problem has not recurred with the new administrator account.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: ACT! 2013 Log On Problem

Hello Rosenel1,
Thank you for the update to your issue. We are glad to know you have found a resolution.
Greg Martin
Sage