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ACT 2012 Premium (web) Contacts Columns Question

Copper Contributor
Posts: 11
Country: USA

ACT 2012 Premium (web) Contacts Columns Question

Good afternoon, I am having an issue with the ACT 2012 network implementation.  The issue is as follows:

 

We have many custom defined customer contact fields, as we are a photography stupio.  As such, we have had to move the contact columns around when viewing in the "list" format.  However, whenever we close out of act and go back in, the columns have reverted back to the default arrangement. 

 

Setup:

 

Windows SBS 2011 Essentials (hosts the ACT database)

 

Windows XP Pro Workstations with .pad file copied to the local machine.

 

Could someone please advise how to resolve this issue.

Nickel Contributor
Posts: 173
Country: Australia

Re: ACT 2012 Premium (web) Contacts Columns Question

Have you disabled roaming profiles? Roaming profiles are not supported with ACT!
Travis Rosevear ACC for
Act Today Australia and New Zealand
Copper Contributor
Posts: 11
Country: USA

Re: ACT 2012 Premium (web) Contacts Columns Question

Roaming Profiles are not enabled. Any other thoughts?

Bronze Contributor
Posts: 955
Country: Australia

Re: ACT 2012 Premium (web) Contacts Columns Question

I had a client with a similar problem and it turned out they had a problem with the Windows profile. I would remove the %appdata% ACT folder and resetup your preferences making sure when you are done exit ACT and wait 2 minutes before restarting. This will tehn tell you if the changes are actually being saved. If not log in with another profile onto the machine and see if it is the same.

 

If all have a problem then you may have a corrupted windows profile.

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
Copper Contributor
Posts: 11
Country: USA

Re: ACT 2012 Premium (web) Contacts Columns Question

That fixed it! Thank you so very much
Copper Contributor
Posts: 11
Country: USA

Re: ACT 2012 Premium (web) Contacts Columns Question

Ok so it decided to revert the columns back to the default order. What the heck is going on here?