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ACT! 2012 Premium - Windows XP SP3 - blue screen problem

jotero
Nickel Super Contributor
jotero
Posts: 397
Country: USA

ACT! 2012 Premium - Windows XP SP3 - blue screen problem

‎01-23-2013 12:27 PM

Why could ACT! 2012 generate blue screen problem in Windows XP and turn off the computer?

The problem is only when I open ACT!


I did a review with WINDOWS DEBUGGER SEE 6.11 and found a problem with the driver for the Intel video card ... reinstalling the driver but still the problem remains.

What could it be?


How could fix?

 

Thankyou and Best regards. (Attached File)

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ghollister
Posts: 6,537
Country: USA

Re: ACT! 2012 Premium - Windows XP SP3 - blue screen problem

[ Edited ]

‎01-24-2013 07:51 AM - edited ‎01-24-2013 07:53 AM

Hello Juan,
I'm not sure the issue is related to the video driver. A lot of times, if a program is causing a blue screen it means the install is damaged. I would uninstall/ reinstall ACT! to see if that fixes it. If not, then remove ACT!, SQL Server, and .NET and reinstall all from your ACT! disc or download.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

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jotero
Nickel Super Contributor
jotero
Posts: 397
Country: USA

Re: ACT! 2012 Premium - Windows XP SP3 - blue screen problem

‎01-25-2013 10:53 AM

Thanks, I will try.

Additionally I will consider Malware

 

Juan Carlos Otero

PRAXI SOLUTIONS INC.

FLORIDA - USA

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