09-29-2011 10:01 AM
We have a problem saving changes in any template file (or any file attached to contact history) that has been edited in Word 2010. The message is: "\\Server\"database name"\"folder name"\"document name" is currently in use. Try again later.
We are using Office 2010 and ACT! 2012 Premium - on Windows 7 & Windows XP machines. Database Files folder and subfolders on file server are shared with full permissions.
10-20-2011 05:34 AM
04-23-2012 03:06 PM
Hi, I think I had a very similar error message a little while ago.
Do you have either 1)Any image/graphics or 2)URL's in your documents ?
If so, try just removing that image/url and try saving again.
Let me know if that helps. If it's not correct, I do apologise but it does sound very similar to a problem I add.
07-01-2013 09:09 AM
Most often then not, when I edit an attached document in a contact history I will get the following error message:
"\\SB42012/ACT2012-database files\"folder name"/ "document name" is currently in use. Try again later". I see from past posts that this has been addressed before. Is there a resolution yet? This has become VERY frustrating for me and time consuming as well. Additionally, when I try to create a new template from an existing one, it does not save. When I try to access the new template created it is a blank page. Noting was saved to the new template created. Anyone's help would be greatly appreciated.