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ACT 2011 does not save additional licenses after closing.

New Member
Posts: 2
Country: USA

ACT 2011 does not save additional licenses after closing.

Hi,

 

I am running an ACT database on a server for my company with 10 licenes. We recently ordered 5 additional licences. When I went to register them in the help menu it runs through just fine. Heres where it gets wierd.  When I go into the Manage User window and it still says I only have ten active licences, and when I restart the program the 5 additional licenses disappear from the Activated Serial Numbers window.

 

I am activating the serial number online, but it doesn't seem to apply it to my database or save it when I reopen the program. Is this a bug or am I doing something incorrectly?

 

Thanks for your help.

Silver Contributor
Posts: 1,813
Country: USA

Re: ACT 2011 does not save additional licenses after closing.

When you go to register the users. try starting aCT by right clicking on the ACT icon and choosing run as administrator.  

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

New Member
Posts: 2
Country: USA

Re: ACT 2011 does not save additional licenses after closing.

That did the trick. I'm ashamed it wa so obvious.

 

Thanks.