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ACT 2011 Pro Calendar Shows Cleared Items

New Member
Posts: 1
Country: USA

ACT 2011 Pro Calendar Shows Cleared Items

When I go to File>Print to print a monthly calendar of meetings, all the cleared meetings show on the calendar even though the "Show Cleared" box is NOT checked. I had talked extensively with a SAGE ACT tech who accessed my computer and saw the problem, but couldn't figure out why it was doing it. We came up with a "work-around" where I would save the calendar to a PDF on my desktop and print from there. It worked fine until today.

 

Now, even the work-around doesn't work because the cleared items are showing there AND now the calendar is printing activities, even though the "Display Events" box under in Calendar Preferences is NOT checked.

 

How can this be fixed? My software is still under warranty.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT 2011 Pro Calendar Shows Cleared Items

Hello Mom22cats,
Welcome to the Sage ACT! Community. If you open the demo database (ACT2011Demo), does the same issue occur? Need to determine if this an issue with your database. I have not seen this as a program issue.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.