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ACT 2011 Premium for Web Mailto link issue

New Member
Posts: 6
Country: USA

ACT 2011 Premium for Web Mailto link issue

If you try to click any email address within ACT it brings up a "the page cannot be found" message and the URL reads

 

https://URL/APFW/Contacts/\"mailto:email@address.com\"

 

This happens on all machines and mailto links on other sites work fine.  

 

Any ideas what I can do?

New Member
Posts: 6
Country: USA

Re: ACT 2011 Premium for Web Mailto link issue

Any mods have an answer for this?
Nickel Elite Contributor
Posts: 508
Country: USA

Re: ACT 2011 Premium for Web Mailto link issue

I just setup two APFW sites last week, and they happened to be using Outlook.  What did you setup in the Preferences for a mail client/system?

Richard Brust
ACT! Certified Consultant
richard@rbrDataSolutions.com
New Member
Posts: 6
Country: USA

Re: ACT 2011 Premium for Web Mailto link issue

Regular MAILTO links on other websites work fine and open Outlook correctly. ACT seems to be adding characters onto these mailto links which cause the browser to think they are pages.
Nickel Elite Contributor
Posts: 508
Country: USA

Re: ACT 2011 Premium for Web Mailto link issue

Correct, the ACT for Web "system" is not a web page like others, and handles email "links" (mailto) differently.  That's why you need to setup an e-mail system in Preferences.  Outlook is one of those options - have you tried that yet?

Richard Brust
ACT! Certified Consultant
richard@rbrDataSolutions.com
New Member
Posts: 6
Country: USA

Re: ACT 2011 Premium for Web Mailto link issue

It looks like the setting was set to use my Default Email Program which is Outlook. So this cannot be the issue.
New Member
Posts: 6
Country: USA

Re: ACT 2011 Premium for Web Mailto link issue

Also - to give a little more detail. Clicking on an email address in "Contact Detail View" works fine but if I switch to list view, gives the problem described above.

I am on ACT 2011 SP1 Hotfix 5. This has been a problem for a while and wasn't fixed with Hotfix 5.
New Member
Posts: 6
Country: USA

Re: ACT 2011 Premium for Web Mailto link issue

Can anyone help with this issue?