03-30-2011 09:57 PM
Anyone have any clues as to why we are having massively variable performance for remote users syncing databases?
Setup is pretty straight forward;
Server 2003 32 Bit
ADSL2+ Internet connections at both ends with average performance, not brilliant, not bad.
It's not uncommon for user to Sync in a couple of minutes in the morning, only for it then to take a number of hours a few hours later. There's no real pattern.
03-31-2011 12:49 PM - edited 03-31-2011 12:50 PM
The sync time can be affected by the connection speed, firewall, connection type, and the amount of data being synced. Here are some possibilities:
- In the morning there may be less data to sync as nothing was done overnight; there may be more data to sync later in the day
- Check your ISP and see if they have had connection/performance issues or usage spikes at certain times of the day
- Check the sync logs in ACT! (from the Synchronization Panel in the main database). See how much data was synced in the afternoon compared to morning.
- Are there other applications or tasks utilizing your connection at the same time the users are syncing? Are all the users syncing at about the same time?
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
03-31-2011 03:26 PM