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ACT! 2011 Network Sync

New Member
Posts: 7
Country: Australia

ACT! 2011 Network Sync

Hi All,

Anyone have any clues as to why we are having massively variable performance for remote users syncing databases?

Setup is pretty straight forward;

Server 2003 32 Bit

ACT! 2011

ADSL2+ Internet connections at both ends with average performance, not brilliant, not bad.

It's not uncommon for user to Sync in a couple of minutes in the morning, only for it then to take a number of hours a few hours later. There's no real pattern.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT! 2011 Network Sync

[ Edited ]

Hello matt917k,
The sync time can be affected by the connection speed, firewall, connection type, and the amount of data being synced. Here are some possibilities:
- In the morning there may be less data to sync as nothing was done overnight; there may be more data to sync later in the day
- Check your ISP and see if they have had connection/performance issues or usage spikes at certain times of the day
- Check the sync logs in ACT! (from the Synchronization Panel in the main database). See how much data was synced in the afternoon compared to morning.
- Are there other applications or tasks utilizing your connection at the same time the users are syncing? Are all the users syncing at about the same time?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 7
Country: Australia

Re: ACT! 2011 Network Sync

Thanks Greig,

Sorry you took me a littl bit too literally. When I said morning/afternoon that was just an example, can be the other way around. I have seen cases where you do a sync that works fine and then immediately do it again and it runs for hours.

I'll have a look at the logs, but was hoping for a simple solution!