06-12-2012 07:29 AM
We have about 15 remote users. A few, but not all, are having an issue with their sync not completing, or they see it as complete on their screens, but the server does NOT show the changes. Sometimes, if they sync again, the changes will show in the server. It's very puzzling because it is not all the users, just some. any advice?
06-12-2012 11:11 AM
06-12-2012 12:06 PM
our version is ACT Premiim 2010 version 18.104.22.168 hot fix 5
should be that everyone is the same...we've only had the one version and when we did the hot fix, everyone synced to get it. We don't get an error when it fails. We just notice that info hasn't come to the server from the remote user.
We have begun checking the sync log but were hoping for more options to fix it.
06-12-2012 12:22 PM
To know how to fix it, you must know how it's failing...
To view the sync logs, see this ACT! Knowledge Base article -