ACT 2010 premium shared database "Index was outside the bounds of the array" [ Edited ]

[Cathy Marley]

I have ACT 2010 premium shared on 2 computers. Every day I need to reboot computer after 50-80 record changes due to System.OutOfMemoryException.

This week ACT refused to come back up on one of the computers. I got the following error message

Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "Act.UI.ActApplication", name = "". Exception message is: The current build operation (build key Build Key[Act.UI.ActApplication, null]) failed: System.Runtime.Serialization.SerializationException: Attempting to deserialize an empty stream.

After checking this board for advice, I uninstalled and reinstalled Act on that computer.

Now when ACT comes up on that computer I get the following error message

Index was outside the bounds of the array

Also the task list was all messed up and any records I touched had date fields revised by -1 day.

Checking this board all replies relate to Outlook which I do NOT use.

Sage Support gave the following advice

The error can be resolved by installing Microsoft .NET framework 1.1 Service Pack 1

That didn't help so I uninstalled & reinstalled ACT again.

Got same error message

BTW I check frequently for updates because of the first problem & always get the no updates message but I have purchased this upgrade in March. ACT 2009 had the same problem for short time but an update was made to solve the problem. WHY CAN'T this problem be fixed? I have seen numerous complaints about it here.

The reinstalled program shows ACT! by Sage Premium 2010 Version 12.0.409.0, Hotfix 3 but the original program shows ACT! by Sage Premium 2010 Version 12.1.181.0, Hot Fix 1.

[Cathy Marley]

I posted original message a couple weeks ago? Doesn't anyone have any advice???

[gmartin]

Hello Cathy,

Welcome to the ACT! Online Community!

The original message 'Resolution of Dependency' is commonly caused by corrupted ACT! Preference files.  You mention that after uninstall/reinstall the Task List is all messed up - if you are referring to seeing 'Mini-calendars' in the calendar views, that is also an indication of corrupted Preferences.

Here is an article with steps to rebuild the ACT! Preference files, use the steps for 'Alternate Method - Manually Delete Preferences':

- cause of Mini-Calendars: KB Article 21042

- rebuild Preferences: KB Article 14770

Since you are using a Shared database, you will want to update the program to the 12.1 build - to match other workstations.  For information on updating visit this article: KB Article 25927