11-20-2010 09:25 AM - edited 11-20-2010 09:35 AM
I have ACT 2010 premium shared on 2 computers. Every day I need to reboot computer after 50-80 record changes due to System.OutOfMemoryException.
This week ACT refused to come back up on one of the computers. I got the following error message
Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "Act.UI.ActApplication", name = "". Exception message is: The current build operation (build key Build Key[Act.UI.ActApplication, null]) failed: System.Runtime.Serialization.SerializationException: Attempting to deserialize an empty stream.
After checking this board for advice, I uninstalled and reinstalled Act on that computer.
Now when ACT comes up on that computer I get the following error message
Index was outside the bounds of the array
Also the task list was all messed up and any records I touched had date fields revised by -1 day.
Checking this board all replies relate to Outlook which I do NOT use.
Sage Support gave the following advice
The error can be resolved by installing Microsoft .NET framework 1.1 Service Pack 1
That didn't help so I uninstalled & reinstalled ACT again.
Got same error message
BTW I check frequently for updates because of the first problem & always get the no updates message but I have purchased this upgrade in March. ACT 2009 had the same problem for short time but an update was made to solve the problem. WHY CAN'T this problem be fixed? I have seen numerous complaints about it here.
The reinstalled program shows ACT! by Sage Premium 2010 Version 12.0.409.0, Hotfix 3 but the original program shows ACT! by Sage Premium 2010 Version 18.104.22.168, Hot Fix 1.
12-07-2010 08:00 AM
Welcome to the ACT! Online Community!
The original message 'Resolution of Dependency' is commonly caused by corrupted ACT! Preference files. You mention that after uninstall/reinstall the Task List is all messed up - if you are referring to seeing 'Mini-calendars' in the calendar views, that is also an indication of corrupted Preferences.
Here is an article with steps to rebuild the ACT! Preference files, use the steps for 'Alternate Method - Manually Delete Preferences':
- cause of Mini-Calendars: KB Article 21042
- rebuild Preferences: KB Article 14770
Since you are using a Shared database, you will want to update the program to the 12.1 build - to match other workstations. For information on updating visit this article: KB Article 25927