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ACT 2010 Web Outlook integration error

Copper Contributor
Posts: 20
Country: United States

ACT 2010 Web Outlook integration error

We installed Web Outlook Integration, and now when I try to save a Word 2007 document the default file type is .adt

When you click on the dropdown to chose a file type, it is blank. If you exit and then chose Save As, then it lists all the different Word formats.

This is a serious bug since there isn't any indication that you are saving as an .adt file format until you try to go find your document.

The only work around is when you click SAVE, you can click Cancel, and then it bring up the correct screen. ACT seems to be intercepting the Save command.

Copper Contributor
Posts: 20
Country: United States

Re: ACT 2010 Web Outlook integration error

Found another clue for ACT support regarding this problem.  It only happens with Offfice 2007 with SP2.  Office 2007 SP1 doesn't have this issue.
Nickel Elite Contributor
Posts: 567
Country: USA

Re: ACT 2010 Web Outlook integration error

rsulzinger,

 

I will look into this further, thanks for the extra information.

 

In case I missed it, what was the hosting operating system for Outlook that you were using?

Matthew McFadden
Copper Contributor
Posts: 20
Country: United States

Re: ACT 2010 Web Outlook integration error

We are running Windows XP Pro.
Nickel Elite Contributor
Posts: 567
Country: USA

Re: ACT 2010 Web Outlook integration error

May I ask the service pack level also please?

 

thanks

Matthew McFadden
Copper Contributor
Posts: 20
Country: United States

Re: ACT 2010 Web Outlook integration error

SP3
Nickel Elite Contributor
Posts: 567
Country: USA

Re: ACT 2010 Web Outlook integration error

rsulzinger,

 

I have found that this issue is not unique to Office 2007 SP2, as I have see this issue using Office 2007 Service Pack 1 with the ACT! Premium for Web 2010 MailMerge component (Are you certain you were using Outlook Integration only and not MailMerge?).

 

When you get that dialog, you can cancel it, you are then returned to the Microsoft Word "Save As" dialog where you may pick your file type.

 

I have submitted a ticket for review on the issue you have reported.

 

thanks

Matthew McFadden
Copper Contributor
Posts: 20
Country: United States

Re: ACT 2010 Web Outlook integration error

I have both the Outlook Integration and Mail Merge components installed.

I found a temporary workaround was to disable the ACT Premium for Web Office add-in in Word.

Nickel Elite Contributor
Posts: 567
Country: USA

Re: ACT 2010 Web Outlook integration error

That indeed will work as a workaround as well.

 

thanks

Matthew McFadden