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ACT 2010 Premium: Timezone issues

New Member
Posts: 6
Country: Canada

ACT 2010 Premium: Timezone issues

We run 2010 ACT premium and the database resides on an enterprise server located in Toronto.

 

Half our users access this database directly ast hey are in office. The server is on Toronto time.


Half of us are in Vancouver and access through Citrix. When we access through Citrix we have time zone issues:

 

1. The times are all Eastern time (rather than Pacific)

 

2. When we enter an appt it automatically adds three hours to the start time.

 

3. When modifying any appointment it automatically adds three hours to the length!!


How do we get around these issues.

Silver Contributor
Posts: 1,813
Country: USA

Re: ACT 2010 Premium: Timezone issues

The time setting is a Citrix setting, not an ACT setting.  Probably best to consult your Citrix guy.  However, here is a Citrix KB that might help.

 

http://support.citrix.com/article/CTX303498

 

 

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

New Member
Posts: 6
Country: Canada

Re: ACT 2010 Premium: Timezone issues

Thank you John, this sounds like it could do the trick - I have passed on to our IT dept.


Bart