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ACT!2010 Premium - Address book is missing in Outlook 2007

Tuned Listener
Posts: 19
Country: Denmark

ACT!2010 Premium - Address book is missing in Outlook 2007

There is no ACT! address book available in Outlook 2007.

 

ACT! version: Premium 12.1.181.0, Hot Fix 1

 

In ACT! the e-mail settings is configured to Outlook and the address book is configured to <my database>.

 

In Outlook following is missing:

 

- ACT Icons missing from Outlook tool bar.

- Address book is missing from Tools > Account Settings > Address Books > New

 

The only ACT! component I am finding in Outlook is ACT! Outlook AddIn by Tools > Trust Center > Add-ins. And it is active.

 

I have tried all steps in following note but without any changes.

 

KB - 23022

Are any have the same issue and know how to solve it?

 

Regards Bo

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT!2010 Premium - Address book is missing in Outlook 2007

Hello Bo,

If the ACT! Address Book is not an available option in Outlook, then the integration may damaged. First try running Office Diagnostics from the Help menu in Outlook. If that does not resolve, then try uninstalling and reinstalling ACT! to redo the integration.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.