10-20-2009 08:17 AM - edited 10-20-2009 08:19 AM
We have ACT 2009 Premium and many remote users who use ACT on their laptops. They enter their data and then connect to our VPN and sync the data.
One user has been experiencing a strange issue with registration.
Whenever he starts ACT it asks him to register the serial number. Doing it while he is online is fine and it works whenever he has an internet connection (e.g. at home, work etc) but he shouldn't have to keep registering every time he starts ACT (keeping in mind that if he is online and has registered and he stays online but closes ACT and opens it again then it works fine but if he goes offline or restarts his machine he is asked to register every single time he starts ACT).
We have uninstalled and reinstalled ACT. We have done the phone registration and he gives the installation code and they give him an activation code but everytime he goes offline it still comes back up to register and the installation code changes everytime so it's not like he can use that activation code again that he got over the phone.
He has called and spoken with ACT support and they said what is happening is that since he is using a dock with his laptop that ACT creates an ID everytime he docks and after a certain number of times no more ID's can be created so she had to manually delete records of those ID's and then gave him an executable to run whenever it happens again that will remove those ID's. (They mentioned that it would happen after ever 12-15 or so docks)
The file she gave him was called "LicensingService.exe" and it's a 4.14 MB file.
He was fine for a while but it started happening again and so he tried running that executable but it didn't fix it. He was thinking that he would need the support person to delete the files she had deleted before but he doesn't remember what exactly she deleted and where they were stored.
He has also tried deleting his dock profile (under "Hardware Profiles" in System Porperties).
He has administrator rights on the laptop.
We are out of our phone support coverage and are at a loss as to what to do. If he is on a plane coming home he needs to be able to enter his data into ACT but cannot as ACT will not open until he registers.
Can anyone please shed some light on this or can give some experience on anything that might help?
Oh and here are the specifications on his setup:
He is using a
Dell Latitude E6500
Dell E-Port replicator docking station (none of the other sales guys use this dock)
Windows XP SP3
ACT 2009 Premium
Thanks to anyone that can help!
10-28-2009 12:49 PM
The issue you are describing has been identified as a reported issue with the registration services that ACT! employs. A workaround that has been successful with a number of users is to have the user open ACT! before he docks his laptop.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
04-02-2010 11:37 AM
01-27-2013 11:20 AM
Any news on this issue? I would like to know if it has been resolved as we are using 2011 and facing the same problem. Sales Force of 12 users that require multiple authorizations per week. Deleting files, restarting services and reauthorizing is taking too much time every week. I would not consider updating to the latest edition if this has not been resolved.