08-04-2009 07:05 AM
Can anyone offer assistance?
Emails are not attaching on ACT! by Sage Premium 2009 (11.0) Version 11.1.183.
I have set up the email set up to attach email messages to history and which was working but now it doesn't, Works with the ACT email editor but not straght from outlook !
When I manually try quick attach or from the Act Add in it stil does not work
Any help greatly appreciated
08-08-2009 02:29 AM
Thanks for that. Do you mean delete and re-add my personal contact details in outlook (2007) or my ACT address book ?. Either way it doesnt seem to work
I cant understand as it was working perfectly a week ago. Doesn't attach letter records to my history either.
Any help appreciated as this is a critical aspect.
08-25-2009 02:15 PM
Tools > Email Accounts (2003) / Account Management (2007)
Add/Manage Address Books
there should be an option to create or edit your address books for ACT. Remove the act database from the list of address books, then add ti back
youll be prompted to restart outlook.
this should resolve it