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ACT! 2008 EX failed when attaching files

Vad
Copper Contributor
Posts: 67
Country: Russia

ACT! 2008 EX failed when attaching files

[ Edited ]
Hi All,

I have the following trouble with ACT! 2008 (10.01) Premium EX: ACT! failed when I'm attaching any files to the ACT! datastore placed on the network. I can't understand the source of problem..

There is no problem to attach the file on the same computer as datastore is placed. The problem is attaching the files from workstations only.

Regards, Vad

Message Edited by Vad on 03-05-2008 09:40 PM
Regards,
Vad
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT! 2008 EX failed when attaching files

What error do you get?
Always important to post the exact text of any error message.
 
If a file is attached on the server, can it be opened from the workstation?
Vad
Copper Contributor
Posts: 67
Country: Russia

Re: ACT! 2008 EX failed when attaching files

Mike,

ACT! crashed during attachment process with Windows System Error, there are no any special ACT! error messages on a screen. And ACT! closes as a application.

I start thinking about the firewall settings. But today I turned off all Windows firewall and I got the same situation with attachment.

When I try to attach file sitting on a server it's going ok. When I'm trying to attach file from workstation ACT! going crash with Windows system error.

May be the problem with a Windows user's access right.... Because all computers are working under Windows XP Sp2 (includes server).

Vad
Regards,
Vad
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT! 2008 EX failed when attaching files

When you attach a file from the server, can you open it from a workstation?
 
Does this happen with any file type? Have you tried just a txt file?
 
Does this happen on the Documents tab and/or the history tab?
Can you try both?
 
Also, after the crash, is there an error in the Windows Event Log?