07-10-2012 01:01 PM
I have a client that has several users all using act 2007 successfully in a sync environment. ACT version 9.0.557 Windows XP professional. One machine refuses to run ACT. Installation is successful, without error SQL is working and actdiag accesses the database list etc just fine. When you try to execute actsage.exe the message "act has encountered and error and needs to close" is given and act dies. I have uninstalled/reinstalled act and SQL uninstalled and reinstalled .net 2 (from the act dependencies folder) all to no avail. I'm looking for any port in a storm on this one as an update to a newer version of ACT is not going to happen with this client. One wild card which I can't see having an impact on act simply startuing up, is this machine is using Office 2007. other users have earlier versions of office.
Any thoughts would be welcome
07-11-2012 05:05 AM
I agree having office 2007 installed shouldn't be causing an issue but Act! Will not integrate with this.
Have you checked windows eventviewer (Application Logs) to see if this throws any more info on the error?
Also you could run the Act logviewer to see if this sheds any light on the problem - This is in the installation directory and called logviewer.exe
07-11-2012 07:48 AM
Thanks. Yes the event viewer shows a .net 2.0 error created on actsage.exe Other than that it doesn't tell me much (that's why I did the un/reinstall on .net). I'll try the logviewer.
07-11-2012 08:28 AM
when you removed .net 2.0 did you also, remove (uninstall) other versions of .net llike (3.0, 4.0).
- If you did not then follow the steps
- uninstall ACT 2007
- uninstall .net in higher to lower versions (do not uninstall .net 1.0/1.1)
- reboot computer
- then reinstall ACT 2007 (from CD or Downloaded version of ACT 2007).