12-09-2009 07:48 AM
Hey everyone I am having a issue with the record history of email feature. It is working correctly but the issue is I have a signature in my outlook 2003 that has our logo in a jpg picture. When I set up the record history it has to have the microsoft word editor unchecked to work which will take off my logo. Is there any way possible to fix this so my logo stays? Any help would be appreciated.
12-17-2009 12:44 PM
If the MS Word editor has to be on for the logo to appear, then I don't see a way around this. Later versions of ACT! do not require MS Word to be disabled as the email editor. A couple of things you can try:
- In Outlook, under Tools/Options, Security tab....change you Security Zone to "Internet"
- See if manually inserting the signature from the Insert menu item when creating the email
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.