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ACT! 2006 for Web and empty fields

Copper Super Contributor
Posts: 70
Country: Sweden

ACT! 2006 for Web and empty fields

One of our customers reports that, all of a sudden, the web client does not show any information in the fields.

The strange thing is that the information is visible at the bottom of the screen instead of in the fields.

Same problem on all computers and users.

The only change done recently is that they have installed Excel.

Can it be that Excel have updated something that causes this problem?

They are using Windows XP SP3, Explorer 8 and ACT! 8.0

Lennart Johansson
zoft80.com
Sweden
Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: ACT! 2006 for Web and empty fields

ACT! 2006 was only really supported on IE 5.5 and 6.0
Also only Office 2003

It's possible that the Excel install did an update that makes IE8 no-longer work.

I'd recommend upgrading to a more recent version ... supports current MS products, adds new features and much faster
Copper Super Contributor
Posts: 70
Country: Sweden

Re: ACT! 2006 for Web and empty fields - Update

Problem solved!

They finally found that it had to do with custom fields. Adding 2 custom fields to the layout was ok, but when they added the 3rd field all information in all fields disappeared from the fields and was displayed at the bottom of the screen.

Lennart Johansson
zoft80.com
Sweden