09-11-2008 10:07 AM - edited 09-11-2008 12:52 PM
When attempting to upgrade ACT! 2006 Premium to ACT! 2008, we discovered that the 2008 Standard version had been purchased instead of 2008 Premium. After ACT! 2008 Standard installed, it wanted to convert our database but we got an error stating the database would have to be saved in Standard format first. We uninstalled ACT! 2008 Standard/SQL 2005 and reinstalled ACT! 2006 Premium/SQL 2000, but now ACT! will not open the database. I'm thinking since ACT! 2008/SQL 2005 had begun to process the database, the structure changed and now ACT! 2006/SQL 2000 cannot open the database. I also tried using act8diag but get errors stating the file is inaccessible. Any way I can recover my database (unfortunately we have no backup) using ACT! 2006 Premium or am I out of luck until we get ACT! 2008 Premium? Any help would be greatly appreciated. Thanks!
09-18-2008 12:25 PM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.