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ACT 17 data disppears while typing

New Member
Posts: 2
Country: USA

ACT 17 data disppears while typing

Act! Premium Version 17.2.217.0

Office 2013 64 bit

Shared DB from 2011 SBS

Windows 7 64 Bit

 

This happened on a previous version too.  This also only appears to happen when Outlook i set to sync calendars with the Act calendar.  My client reports at random when his entering data in a field in act that act will "blip" and everything he typed disappeared.  This started reoccurring after i upgraded his act and re-enabled the sync with Outlook.  I had the sync disabled previously as a work around to this issue.

 

 

 

Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT 17 data disppears while typing

We have heard of this happening on opportunities when Act performs a calendar sync with Outlook.

Is this happening in every Act area, or just within opportunities?
How often is your client syncing with Outlook?
Bronze Super Contributor
Posts: 1,537
Country: United_Kingdom

Re: ACT 17 data disppears while typing

This has happened to me too.

 

When entering data into a record without having saved it and AEM refreshes itself the data is lost as the screen refreshes.

 

It begs the question - Why is AEM auto-refreshing every few minutes?


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
rg
New Member
Posts: 5
Country: USA

Re: ACT 17 data disppears while typing

Automatic scheduling act calender with outlook should be minimum one hour. Change if is less than one hour
. Basically 64 bit office not compatible with act
Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT 17 data disppears while typing

Hi David,

Were are you seeing AEM refresh periodically? In Act, or in a browser?
Where are you entering record data while also seeing AEM refresh?

Are you also running v17 premium?
Bronze Super Contributor
Posts: 1,537
Country: United_Kingdom

Re: ACT 17 data disppears while typing

Hi Gary,

 

First of all, thanks for all you and your team's support during 2015 and I wish you and your team Happy and Fulfilling 2016.

 

In answer to your queries:

 

Were are you seeing AEM refresh periodically? In Act, or in a browser? - In Act!
Where are you entering record data while also seeing AEM refresh? - In a Contact Record.

Are you also running v17 premium? - Yes.

 

Is this a known situation?


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT 17 data disppears while typing

Thanks David, same to you!

Just trying to understand the issue you're seeing a little more as we aren't familiar with it.

When you are typing in a contact record and screen refreshes, what are you seeing as the screen refreshes? i.e. flash to white, loading circle, error message etc?
Where are you typing when this occurs? i.e. any fields in the contact record upper section, a particular tab below etc?
How do you know that AEM is refreshing and causing this issue?

Bronze Super Contributor
Posts: 1,537
Country: United_Kingdom

Re: ACT 17 data disppears while typing

When you are typing in a contact record and screen refreshes, what are you seeing as the screen refreshes? i.e. flash to white, loading circle, error message etc? - Yes


Where are you typing when this occurs? i.e. any fields in the contact record upper section, a particular tab below etc? - Anywhere - sometimes it displays the AEM "Accessing Account" message.


How do you know that AEM is refreshing and causing this issue? - The above message sometimes shows.


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT 17 data disppears while typing

[ Edited ]

We haven't seen this particular behaviour before I'm afraid.
I would suggest calling in and speaking to one of our technicians to look into this further, and observe it happening first hand.

Bronze Super Contributor
Posts: 1,537
Country: United_Kingdom

Re: ACT 17 data disppears while typing

Thanks Gary and I'll schedule a call asap.


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org