Community
Showing results for 
Search instead for 
Do you mean 
Reply

ACT 17.2 Windows 10 Load Behaviour issue ??

Copper Contributor
Posts: 37
Country: United_Kingdom

ACT 17.2 Windows 10 Load Behaviour issue ??

We've been using ACT 17.2 with Windows 10 for the last 14 months. After numerous issues with load bevahiour and template malfiunction for the first 5 or 6 weeks everything has been fine. However, during the last couple of weeks when printing from Quick Print the log to history window has disappeared and

so had the add-ins in the top bar in Word. Have now checked the load behavior values in the registry and all but one were set at 9 (I'm sure I left them at 3

In HKEY_CURRENT_USER ActOffice2007Addin Connect had fallen to 0. I reset to 3 but after opening Word once this had dropped to 0 again.

 

Any ideas?

Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT 17.2 Windows 10 Load Behaviour issue ??

[ Edited ]

Hi MalcB,

 

What version of Office do you have installed?
Have you checked in the Outlook COM add-ins options to ensure the Act! Outlook Add-in is enabled.

 

Microsoft have a table detailing the different load behaviours here.

Copper Contributor
Posts: 37
Country: United_Kingdom

Re: ACT 17.2 Windows 10 Load Behaviour issue ??

Hi Gary

 

Office version is 2013. Outlook COM add-ins are in place and enabled.

Seems odd that it was OK for well over a year and then things changed.

Having looked at the MS table it appears a loading issue might be knocking

the behaviour back to zero ??

Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT 17.2 Windows 10 Load Behaviour issue ??

Office can sometimes decide to disable add-ins due to things like slow loading on startup, however the user is usually prompted before this occurs.

 

I would suggest running and Office Repair to see if this helps the situation.

Bronze Elite Contributor
Posts: 1,430
Country: United_Kingdom

Re: ACT 17.2 Windows 10 Load Behaviour issue ??

[ Edited ]

In a Microsoft document it states that if Outlook fails to load in a pre-set time 5 times in secession it will automatically disable the add-in which is very annoying to say the least.

 

 

Copper Contributor
Posts: 37
Country: United_Kingdom

Re: ACT 17.2 Windows 10 Load Behaviour issue ??

Did full "repair" (basically reinstall) of Office and now loads Add-ins OK. Thank for your help.