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ACT 11 will not load

Accepted Solution Solved
New Member
Posts: 3
Country: Australia
Accepted Solution

ACT 11 will not load

[ Edited ]

I have used the dowload link provided and downloaded the zip file and then on extraction seems to be proceeding when a message Act 11 already loaded and aborts the process of loading?

 

[Edit: edited subject line per user comment]


Accepted Solutions
Solution
Accepted by ghollister (Platinum Elite Contributor)
‎09-25-2015 03:20 AM
New Member
Posts: 3
Country: Australia

Re: ACT 11 will not load

Thanks I resolved it once a couple of things were fixed with connection. Thanks

View solution in original post


All Replies
Copper Contributor
Posts: 11
Country: Poland

Re: ACT 11 will not load

Is that the exact error?

 

If its telling you its already installed get the uninstaller from the knowledgebase, article 19338.

 

- If you have data, back it up (Manually if necisary) [ADF, ALF, DATABASEName-Database Files.] - DONT KEEP THE PAD FILE. 

- use the uninstaller then reboot when asked

- turn off antivirus and Windows User Account Control

- attempt install.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT 11 will not load

Hello advantageu,

Welcome to the ACT! Online Community. Does this error occur when you are unzipping the install package or when you are running the actual installation of ACT!?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Solution
Accepted by ghollister (Platinum Elite Contributor)
‎09-25-2015 03:20 AM
New Member
Posts: 3
Country: Australia

Re: ACT 11 will not load

Thanks I resolved it once a couple of things were fixed with connection. Thanks