ACT 11 will not load [ Edited ]

[advantageu]

I have used the dowload link provided and downloaded the zip file and then on extraction seems to be proceeding when a message Act 11 already loaded and aborts the process of loading?

[Edit: edited subject line per user comment]

[advantageu · Accepted solution]

Thanks I resolved it once a couple of things were fixed with connection. Thanks

[Llessur Niak]

Is that the exact error?

If its telling you its already installed get the uninstaller from the knowledgebase, article 19338.

- If you have data, back it up (Manually if necisary) [ADF, ALF, DATABASEName-Database Files.] - DONT KEEP THE PAD FILE. 

- use the uninstaller then reboot when asked

- turn off antivirus and Windows User Account Control

- attempt install.

[ghollister]

Hello advantageu,

Welcome to the ACT! Online Community. Does this error occur when you are unzipping the install package or when you are running the actual installation of ACT!?

[advantageu · Accepted solution]

Thanks I resolved it once a couple of things were fixed with connection. Thanks