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ACT! 10.0.2 patch drops ACT! address book in Outlook

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Platinum Elite Contributor
Posts: 14,384
Country: Australia
Accepted Solution

ACT! 10.0.2 patch drops ACT! address book in Outlook

ACT! Premium 10.0.1 update to 10.0.2
Outlook 2007
Vista Business
 
Not sure if this happens with 10.0.0 - 10.0.2, or with standard, or with other versions of Outlook.
 
On three systems, the Outlook address book was missing after the patch. When applying the patch, you should check this or emails sent wont be recorded in ACT!. Easy to fix, but annoying if you miss it.
 
Would appreciate if other users with standard or different versions of Outlook or XP who have updated to 10.0.2 could check the address book in Outlook and confirm this?
 
ACT! Preferences still showed the address book... I just clicked on on it in ACT! and it was re-added in Outlook.

Accepted Solutions
Solution
Accepted by topic author GLComputing
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT! 10.0.2 patch drops ACT! address book in Outlook

It happened with the update... had other problems with the Hotfix.

 

I logged both with the Australian support guys... but their bright comment was that they can't replicate it so it must be just my system

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Copper Super Contributor
Posts: 54
Country: Canada

Re: ACT! 10.0.2 patch drops ACT! address book in Outlook

Hey Mike,

 

I also just finished a 10.01-10.02 Update + Hotfix and noticed the address book missing on some systems. Is it definitely the Update? I was about to attribute it to the hotfix.

Michael Kadlec
Act! Certified Consultant
Corelogix Corporation
Copper Super Contributor
Posts: 54
Country: Canada

Re: ACT! 10.0.2 patch drops ACT! address book in Outlook

Nevermind, Just saw the post date on your thread...
Michael Kadlec
Act! Certified Consultant
Corelogix Corporation
Solution
Accepted by topic author GLComputing
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT! 10.0.2 patch drops ACT! address book in Outlook

It happened with the update... had other problems with the Hotfix.

 

I logged both with the Australian support guys... but their bright comment was that they can't replicate it so it must be just my system