Community
Showing results for 
Search instead for 
Do you mean 
Reply

ABILITY TO DELETE IN THE HISTORY TAB WHEN LOGGED ON IN RETRICTED MODE

New Member
Posts: 1
Country: United States

ABILITY TO DELETE IN THE HISTORY TAB WHEN LOGGED ON IN RETRICTED MODE

Why can I open and email that has been saved and be able to edit or delete the message when it is supposed to be time and date stamped and when log on in restricted mode? Is this something that can be fixed?

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ABILITY TO DELETE IN THE HISTORY TAB WHEN LOGGED ON IN RETRICTED MODE

How are you recording the emails?

 

If you attach it, it's not the History, but the attached file that's being modified.

 

Try recording Date, Time, Subject and Body in the history

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ABILITY TO DELETE IN THE HISTORY TAB WHEN LOGGED ON IN RETRICTED MODE

It might be a good idea to add security to attached files.

 

You might post a request for this feature to be considered for a future version here - http://www.act.com/community/feature

Input from this web page goes directly into a database that management has direct access to read, and which they also track and gather statistics on.