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A program is trying to access e-mail addresses you have stored in Outlook

Copper Super Contributor
Posts: 59
Country: USA

A program is trying to access e-mail addresses you have stored in Outlook

We have act premium on a remote server - we have to have the snyc to outlook in place so turning it off is not an option.  When she clicks on the email she gets the error attached.  Also it opens behind the current working window and locks her up. 

 

I have told it to Allow Access, but it still comes up at 3 points in the process of sending just a single email. It has a box to "Allow Access For......." but the longest period is 10 minutes.

 

Is there a way to permanently allow this access?

Nickel Elite Contributor
Posts: 566
Country: USA

Re: A program is trying to access e-mail addresses you have stored in Outlook

Hello, Which version of Act! and Microsoft Office is installed on the computer?

 

The integration is done with Office Outlook or with Act! E-mail?

 

1.jpg..

 

This warning may also be seen when you open ACT! E-mail. You can stop this by following the steps below:

  1. Open the ACT! E-mail window.
  2. Click Preview Pane from the View menu to clear the check.

2.jpg..

 

3. Close and re-open the ACT! E-mail window. The Outlook warning message will not appear until you open an e-mail to view it.

 

 

PRAXI SOLUTIONS INC (CRM and FSM Solutions)
contactus@praxisol.com
customercare@praxisol.com
https://www.praxisol.com/solutions
Copper Super Contributor
Posts: 59
Country: USA

Re: A program is trying to access e-mail addresses you have stored in Outlook

act premium version 20.1.120.0 Update 3

Windows Server 2016 Standard

Copper Super Contributor
Posts: 59
Country: USA

Re: A program is trying to access e-mail addresses you have stored in Outlook

The email snyc preferences were set correctly for this user

 

Administrator
Posts: 1,372
Country: United_Kingdom

Re: A program is trying to access e-mail addresses you have stored in Outlook

These preferences are caused by security settings local to your environment - either Office security settings or Windows.

The prompts aren't incorrect - Act! is trying to access your Outlook email address information. You'd need to find out how to disable this security setting in Outlook/Windows, unfortunately it's not something I'm familiar with.
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Nickel Super Contributor
Posts: 356
Country: Germany

Re: A program is trying to access e-mail addresses you have stored in Outlook

http://kb.act.com/app/answers/detail/a_id/39107

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de