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A few bus in ACT V18 Premium WEB in the web browsers

Copper Contributor
Posts: 31
Country: USA

A few bus in ACT V18 Premium WEB in the web browsers

Hello Everyone,  I am having a few issues that seem to be bugs in Act V18 Premium for Web.

 

I have Windows 10 running IE 11.0.10240.16683.  Turned OFF UAC. 

 

Things that only happen in Google Chrome

 

Here are the steps I am taking:

1.  Open a Contact
2.  Select Opportunities Tab at Bottom of Record
3.  Click on New Opportunity
4.  Name opportunity,  in this case I use 'Test Opportunity'
5.  Click on Add Product
6.  Choose any product and click OK

 

At this point The screen jumps back to "New Opportunity" instead of "Test Opportunity" and there is no

product added.

 

7.  Click on Contacts on the left side menu

 

Contact is still in the contact I chose but in the opportunities below there are now 2 opportunities.  The

one I added and one that was added by a bug in ACT.  The opportunities are "Test Opportunity" and "New

Opportunity"

 

8.  Click on "New Opportunity"

 

There is nothing in it

 

9.  go back to contact and click on "Test Opportunity"

 

the product I added is there.

 

So what has happened is that when I add a product in my "New Opportunity" it creates two opportunities:

"Test Opportunity" and "New Opportunity".  The "Test Opportunity" is correct but I have to now delete

the "New Opportunity"  This is a real pain when I have to add multiple products to one opportunity.

 


Things that only happen in IE

 

If I need to change the stage of an opportunity it does not update the opportunity.  After clicking the drop down it does nothing and if I go out of the opportunity and come back the change is not made.

 

It will work in compatibility mode but if I run in compatibility mode it messes up the ACT screen.

 

Thanks for any help

Darrell

 

Administrator
Posts: 4,024
Country: United_Kingdom

Re: A few bus in ACT V18 Premium WEB in the web browsers

Hi Darrell,

Thanks very much for bringing these issues to our attention.
I am able to replicate both issues as described (great replication steps by the way!) and have submitted the issues to our Product Management team for review.
I'll update this thread when I hear back.
Administrator
Posts: 4,024
Country: United_Kingdom

Re: A few bus in ACT V18 Premium WEB in the web browsers

Hi Darrell,

 

Here's an update on these:

 

  • The first issue (New Opportunity with products creates two opportunities) has been logged as Defect D-04299 and is currently under investigation.
  • The second issue (Unable to update opportunity stage - IE) has been previously identified and has already been logged as Defect D-04006.
Copper Contributor
Posts: 31
Country: USA

Re: A few bus in ACT V18 Premium WEB in the web browsers

Awesome,

 

thanks for letting me know.  I'll let my staff know it is being worked on. Does this mean they will be updated in hotfixes later? 

 

Thanks

 

Administrator
Posts: 4,024
Country: United_Kingdom

Re: A few bus in ACT V18 Premium WEB in the web browsers

I don't have any information when the fixes may be completed. They may be included in a Service Pack or a Hotfix/update.
Bronze Elite Contributor
Posts: 2,546
Country: New_Zealand

Re: A few bus in ACT V18 Premium WEB in the web browsers

Gary,

Is there any new information on when the fix for this will be available? 

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Administrator
Posts: 4,024
Country: United_Kingdom

Re: A few bus in ACT V18 Premium WEB in the web browsers

Hi Graeme,

I don't have any further details to share about Defect D-04299.
Defect D-04006 is reportedly fixed in the upcoming v18.1 service pack.
Administrator
Posts: 4,024
Country: United_Kingdom

Re: A few bus in ACT V18 Premium WEB in the web browsers

[ Edited ]

Act! v18.1 has been released today. This includes a fix for defect D-04006 among many other improvements.

 

You can find the US/CA updates in the Download Center, or below for the UK/EU updates:

 

UK

Act! 18.1 Pro - UK

Act! 18.1 Premium - UK

Act! 18.1 Premium Web - UK

EU

Act! 18.1 Pro - EU

Act! 18.1 Premium - EU

Act! 18.1 Premium Web - EU

 

See the What's New page for feature info, or this Knowledgebase article for more detailed update info.

Bronze Elite Contributor
Posts: 2,546
Country: New_Zealand

Re: A few bus in ACT V18 Premium WEB in the web browsers

Any update on fix for Defect D-04299 ? 

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Administrator
Posts: 4,024
Country: United_Kingdom

Re: A few bus in ACT V18 Premium WEB in the web browsers


gleo wrote:

Any update on fix for Defect D-04299 ? 


Hi Graeme,

 

This has been resolved in v18.1 Update 3.